Need To Contact Us?

Here Are A Number Of Ways You Can Contact Us


 

Contact Us

We always aim to provide you with an efficient and friendly service. If you want to contact us, here are a number of ways you can get hold of us.

Please note: We are closed on Sundays and Bank Holidays

Current Account

Customer Service Call us on 08451 117 117 / 0121 683 6410. This team is available from 8.30am to 7.00pm Monday- Friday and 9.00am - 1.00pm on Saturdays. The automated telephone service is available 24 hours a day, 7 days a week*
 
New Customers Call us on 08451 117 111 / 0121 683 6424. This team is available from 8.30am to 7.00pm Monday- Friday and 9.00am to 1.00pm on Saturdays.
 
E-mail If you are an existing customer, log into your online banking and send us a secure message.
 

Savings Account

Customer Service Call us on 08451 117 092 / 0121 683 6451 . This team is available from 08.30am to 7.00pm Monday- Friday. 9.00am to 1.00pm Saturdays. Closed on Sundays.
 

Loans

Customer Service Call us on 0121 693 9106. This team is available from 09.00am to 7.00pm Monday- Friday. 9.00am to 1.00pm Saturdays. Closed on Sundays.
 

By Post

Write to us at: Secure Trust Bank
One Arleston Way
Shirley
Solihull
West Midlands
B90 4LH

To enable us to deal with your enquiry as quickly and efficiently as possible, please mark your envelope with the name of the department, eg.  'Current Account'.
 

Suspicious Emails

If you have received a fraudulent or suspicious email, and not responded to it, please forward the e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. . This email address is protected by spambots, you need javascript enabled to view it.

However, if you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 08451 117 117 and speak to one of our advisors.
 

Complaints

We pride ourselves on the quality of service that we provide but recognise that, on occasions, things can go wrong. If you are unhappy with any aspect of our service then we want to know.

Call us on 0121 683 6444 or write to us at:
Chief Executive Officer
One Arleston Way
Shirley
Solihull
West Midlands
B90 4LH

You can raise a complaint online by using our compliant form found here

Complaints Data to view our customer complaints data

For information on how we deal with complaints please see our internal complaints procedure.

Press/Public Relations

Telephone Us Please call us on 0121 693 9100.




* Our 24/7 telephone banking service may be briefly suspended for routine maintenance in the early hours of the morning.

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