Contact Us
If you want to contact us, here are a number of ways you can get hold of us.
Please note: We are closed on Sundays and Bank Holidays
Current Account |
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| Customer Service | Call us on 08451 117 117 / 0121 683 6410. This team is available from 8.30am to 7.00pm Monday- Friday and 9.00am - 1.00pm on Saturdays. The automated telephone service is available 24 hours a day, 7 days a week* |
| New Customers | Call us on 08451 117 111. This team is available from 8.30am to 7.00pm Monday- Friday and 9.00am to 1.00pm on Saturdays. |
| If you are an existing customer, log into your online banking and send us a secure message. If you are not an existing customer or do not use Internet banking. Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . As this is not a secure channel, please do not include any personal details in any emails sent to this address. |
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Suspicious emails |
If you have received a fraudulent or suspicious email, and not responded to it, please forward the e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . However, if you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 08451 117 117 and speak to one of our advisors. |
Savings Account |
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| Customer Service | Call us on 08451 117 092. This team is available from 9.00am to 5.00pm Monday- Friday. Closed on Saturdays and Sundays. |
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This e-mail address is being protected from spambots. You need JavaScript enabled to view it
As this is not a secure channel, please do not include any personal details in any emails sent to this address. |
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By Post |
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| Write to us at: | Secure Trust Bank One Arleston Way Shirley Solihull West Midlands B90 4LH To enable us to deal with your enquiry as quickly and efficiently as possible, please mark your envelope with the name of the department, eg. 'Current Account'. |
Press/Public Relations |
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| Telephone Us | Please call us on 0121 693 9100. |
* Our 24/7 telephone banking service may be briefly suspended for routine maintenance in the early hours of the morning.
