"I love the variety of my job. Every day is different and just when you think you have your whole day planned, something happens and you have to react quickly." Helen is the Human Resources Business Partner at V12, our retail finance division. She was the first member of HR to be dedicated to V12 and based at Cardiff.
V12 provides finance that helps customers buy high value items and spread the cost. It's a fast paced environment and the growth has been rapid. In fact, the division recently acquired another building to accommodate the increase in numbers.
Helen's involved with everything HR-related, from internal recruitment and training, to drafting policies and employee relations.
"It's a combination of project work and operational HR. This is what I enjoy - I'm exactly where I want to be."
Helen did a degree in Business Administration at the University of Bath, and it was during a placement at Lloyds TSB that she discovered a passion for HR. In her final year, she focused on HR modules then joined a financial services group as an HR administrator.
"I worked my way up in the firm and then did my post-graduate diploma, getting my CIPD qualification in 2010. I briefly moved into a manufacturing environment but realised that I enjoy the buzz of financial services so much I had to come back."
"I've been here since August 2016, so I'm a relative newcomer to the business, but I can see that the opportunities for development and progression are excellent."
"We've just launched an apprenticeship programme for existing staff which is designed to help us gain extra skills and experience around the company. And a group of us recently attended a workshop on mental health issues in the workplace held by MIND. It's vital that you know how to support employees if you're in HR or management.
It's a really positive place to work. There's lots of interaction, lots of movement between departments. We're all aware of what we're trying to achieve and we're on the same track."
"We're encouraged to take responsibility for ourselves. With that comes accountability, of course, but you also get a real sense of empowerment."