"Invoice finance isn't just about numbers. It's about building relationships, communicating, making decisions. Clients have to trust that you're there to help and support them." Louise is the Operations Manager for our Commercial Finance division based in Manchester. She's been with us since August 2014 and has played a key part in helping us develop and grow our invoice finance proposition.
Invoice finance encompasses invoice discounting, factoring and asset-based lending. The Operations Team has a varied back-office role, setting up and managing the facilities, negotiating legal documents, allocating cash and running credit control for factoring clients. It also involves analysing and managing risk and dealing with any number of client enquiries.
"It's fast paced, fun and satisfying. We're helping companies access funds that wouldn't usually be available to them. You have to have lashings of common sense and the ability to make measured decisions."
"We've grown substantially and we're still expanding - we have more than 80 clients and handle around 250 cash transactions a day - so keeping operations streamlined and efficient is more important than ever.
My role's developed too and there's a big focus on how we can improve our processes. I'm rolling out a complaints management system across the division and training another member of the team to take over the day-to-day sales support. It's exciting!"
"This is a great environment to work in. We're well-rewarded, appreciated and listened to - I've had a lot of support and I feel like I'm making a real contribution. That brings out the best in me."
"Our aim is to help our clients operate more efficiently and become more successful. We work as a team to achieve that."