Matthew joined V12 Retail Finance back in April 2016 as Customer Service Assistant Manager. Following his success in this role Matthew then moved to the Central Sales Department as an Account Manager in January 2017. With his desire to progress and move up in the business Matthew took advantage of the opportunities available at V12 and became a Field Executive in November 2017, and then becoming a Field Account Manager in May 2018.
What is it you enjoy about working at V12?
I have never worked for a company who take some much pride in developing their staff and give you the opportunity to grow. It's a very exciting time to be working at V12 as the business is growing rapidly but it still hasn't lost that family run feel where everyone knows everyone, which makes it such a great place to work. Since I started working here in 2016 I have been lucky enough to move onto new roles within the company on a number of occasions. This is down to me putting a lot of hard work and determination in but also due to the management group identifying the skills you have that suit the roles available. We work as one big team and all have the same goal, which is to be the number 1 provider in retail finance. There's a lot of opportunities and support to progress at V12 due to the rapid growth we are experiencing as a business.
What does your role at V12 involve?
Working in the Field Sales Team means I manage a portfolio of retail accounts across the UK. These accounts vary in the sectors across the retail market including cycles, music, furniture and jewellery, with a finance turnover of up to £5m annually. My aim is to ensure each retailer I work with has all the relevant tools they need in place and understand how to process the finance. While getting the most out of offering it to their customers and help develop and grow the business for both sides of the relationship. I conduct regular performance review meetings to analyse retailer performance and see if there is any room for improvement. These improvements range from amendments to the retailers web platform to enhance finance visibility and the customer journey, ensuring they have the correct products available to offer and also store layout point of sale improvements.
Relationship building also forms a key part of my role ensuring we stay as close as possible with our retailers and always being available when needed. I communicate with my retailers in multiple ways such as site and branch visits, email, teleconference and Skype calls to ensure we have a wide range of contact across all avenues.
What do you enjoy most about your role?
I most enjoy being able to visit retailers and provide them with solutions that help them to improve in ways which grow their business and increase their sales. Seeing the positive results of V12's service in a business that may have been struggling is a very rewarding feeling. It's also great to be able to travel around the UK meeting new people and having such a varied day to day job.