Contact us
How can we help?
Savings accounts and Internet Banking
If you are an existing customer you can log into Internet Banking and send us a secure message.
To avoid any delays in resolving your query, you may be able to find the answer by visiting our FAQs.
Internet Banking is the quick and simple way to manage your accounts or contact us at any time. Simply log in and send us a secure message. We aim to respond within 3 working days.
Forgot your ID, password or PIN? No problem. Visit the login page and select one of the 'Forgotten' options.
Call us on
Opening hours:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Sunday/Bank holiday: Closed
Commercial Finance - including Invoice Finance and Asset Based Lending
Call us on
Opening hours:
Monday to Friday: 9am to 5pm
Saturday/Sunday/Bank holiday: Closed
Looking for someone specific? See our list of regional and operational contacts
Real Estate Finance - including Development and Investment
Call us on
Opening hours:
Monday to Friday: 9am to 5pm
Saturday/Sunday/Bank holiday: Closed
Looking for someone specific? See our list of regional contacts
Mortgages - existing customers
Your existing mortgage has been transferred to Rooftop Mortgages Limited.
To contact them please call 0330 175 7764
Opening hours:
Monday to Friday: 8:30am to 5:30pm
Saturday/Sunday/Bank holiday: Closed
Press/public relations
Call us on
Opening hours:
Monday to Friday: 9am to 5pm
Saturday/Sunday/Bank holiday: Closed
Complaints
We pride ourselves on the quality of service that we provide but recognise that on occasions, things can go wrong. If you are unhappy with any aspect of our service then we want to know.
Write to us
Head Office
Secure Trust Bank
One Arleston Way
Shirley
Solihull
B90 4LH
