Coronavirus/COVID-19 support

Contact us

We are currently dealing with a much higher number of calls at the moment due to these unprecedented times. We want to make sure we can help and support our most vulnerable customers and would ask that you only call if your enquiry is urgent. We really appreciate your understanding and patience at this time.

How can we help?

Need help? Check out our FAQs

If you are an existing customer you can log into Internet Banking and send us a secure message.

Send a secure message

We have updated our opening hours due to the ongoing virus outbreak, known as Coronavirus or COVID-19.

Call us on 0345 111 7092

Opening hours:
Monday to Friday: 9am to 5pm
Saturday: 9am to 12pm
Sunday/Bank holiday: Closed

Call us on

0161 819 3040

Opening hours:
Monday to Friday: 9am to 5pm
Saturday/Sunday/Bank holiday: Closed

Looking for someone specific? See our list of regional and operational contacts

Call us on

0330 303 1299

Opening hours:
Monday to Friday: 9am to 5pm
Saturday/Sunday/Bank holiday: Closed

Looking for someone specific? See our list of regional contacts

Visit us at either www.v12vf.co.uk or www.moneyway.co.uk

Call us on

0330 303 3490

Opening hours:
Monday to Friday: 9am to 5:30pm
Saturday/Sunday/Bank holiday: Closed

If your account is still owned by Moneyway visit us at www.moneyway.co.uk

 

If your account is now wholly owned by Alpha Credit Solutions 8 Sarl, any queries about your account need to be discussed with them directly on 0345 848 0270.

Call us on

0121 693 9100

Opening hours:
Monday to Friday: 9am to 5pm
Saturday/Sunday/Bank holiday: Closed

We pride ourselves on the quality of service that we provide but recognise that on occasions, things can go wrong. If you are unhappy with any aspect of our service then we want to know.

Find out how to raise a complaint

Head Office
Secure Trust Bank
One Arleston Way
Shirley
Solihull
B90 4LH

Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550

All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.