• Important Information

    Our Current Account is now closed

    Find out everything you need to know about the closure here.

Current Account Closure

Our Current Account is now closed

Following the announcement, in June 2016, of our intention to withdraw our Current Account product, all Current Accounts closed on 12 September 2016.

This decision was made after a government led initiative resulted in the introduction of new fee-free basic bank accounts by the UK’s largest banks and building societies. We felt duty bound, as a responsible business, to review the suitability of our Current Account product in light of these changes and concluded that it was no longer value for money.

If you have any questions about the closure of your Current Account you may find our list of frequently asked questions helpful. Alternatively, you can speak to someone from our Customer Service Team on: 03451 117 117.

We would like to take the opportunity to thank all of our customers for banking with us.

Your questions answered:

Q: I have only just seen the announcement about the closure.

A: Notification letters and reminders have been sent to all customers using the address details provided to us. We have also included messaging on our website and other customer channels with the aim of informing customers as quickly as possible. If you have further questions about the closure you can speak to someone from our Customer Service Team on: 03451 117 117.

Q: I didn’t supply details of a nominated bank account. What will happen to the funds in my account?

A: Account holders who did not supply nominated bank account details will be sent a cheque by post for the remaining balance on their account which will be issued within a week of the closure date. If you have further questions about the closure you can speak to someone from our Customer Service Team on: 03451 117 117.

Q: How can I get an up to date statement now that my Current Account has closed?

A: You will have been provided with a statement on closure of your account but you can also request a statement after account closure by contacting our Customer Service Team on: 03451 117 117.

Q: Will cheques raised, but not presented before the account closure date, be honoured?

Yes they will. Cheques raised against your account will be honoured within the normal industry standard cheque clearing timescales.

Q: I have noticed a transaction I don’t recognise on my bank statement, if my account is closed how do I deal with this?

A: Any transaction queries will be dealt with by our Customer Service Team: 03451 117 117.

Q: What happens to goods I have purchased on my card that I want to return now my account is closed?

A: You can still ask for a refund on goods purchased in line with your statutory consumer rights and the retailer’s returns policy. Following closure of your account refunds may be credited to an alternative account, subject to the retailer’s returns policy.

Q: Where can I get one of the fee-free bank accounts?

A: A list of the banks and building societies now offering basic bank accounts and the product names can be found on the government website (https://www.gov.uk/government/news/fee-free-bank-accounts-launched) and include:

OrganisationAccount Name
BarclaysBarclays Basic Current Account
Co-operative BankCashminder
HSBCBasic Bank Account
Lloyds Banking Group (including Halifax and Bank of Scotland)Basic Account
National Australia Bank Group (including Yorkshire Bank & Clydesdale)Readycash Account
NatWestFoundation Account
RBS England & WalesBasic Account
Santander1Basic Current Account
TSBCash Account
The Royal Bank of Scotland (Scotland)Foundation Account
Ulster Bank (Northern Ireland)Foundation Account
Virgin MoneyEssential Current Account

1Santander do not support partial switch