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Secure Trust Bank plc has now ceased new mortgage lending

View our Frequently Asked Questions for details of how this decision affects any case in progress or your existing Secure Trust Bank mortgage customers.

Secure Trust Bank products are no longer available for new applications.

To discuss a case in progress, please call 0330 303 3495.

Customers

View customer information here

Broker Portal

Our Broker Portal is available for registered intermediaries to progress existing cases, view historical application details and to download associated documentation for their compliance files.

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Contact Us

Call us on 0330 303 3495

Monday to Friday: 9am to 5pm
Closed on Saturdays and Sundays

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Complaints

We pride ourselves on the quality of service that we provide but recognise that on occasions, things can go wrong. If you are unhappy with any aspect of our service then we want to know. Call us on 0330 303 3495 or write to us at:

Head of Mortgages Operations
Mortgage Team
Secure Trust Bank PLC
Secure Trust House
Boston Drive
Bourne End
SL8 5YS

Online: You can raise a complaint online.

View our customer complaints data

View our internal complaints procedure (PDF)