Our ESG Strategy
Environmental, Social and Governance Strategy
Our ESG Strategy
Environmental, Social and Governance Strategy
Our organisation wants to deliver value for all stakeholders and we have a vision, a purpose, and a business strategy that sets out how we will do this. Our business strategy includes a commitment to:
“Always act with integrity and transparency to deliver value for all our stakeholders”
And our ESG strategy shows how we plan to do that. Take a look at our short video to find out more.
Our ESG Focus areas
Our ESG strategy sets out the key issues or focus areas that we’ve identified as being important to our stakeholders.
These are linked to our business strategy and our core strengths, as well as being underpinned by our high standards of governance which run through all of our business processes.
Our focus areas also link to the United Nation’s sustainable development goals or SDGs.
It’s all summarised here:


How we will measure progress
So that we can track our progress we’ve set out a series of measures and disclosures for each of our key issues and we’ve promised to publish our progress against these annually. Our commitment is set out below:
Climate action/risk
Key focus areas
We aim to minimise the harmful impact of our business on the environment by reducing Scope 1 and 2 emissions from our operations and to use less and re-use more.
Measures/Disclosures
- Reduce Scope 1 and 2 emissions by 50% from 31 December 2021 to 31 December 2025.
- Compliance with the Task Force for Climate-related Financial Disclosures (‘TCFD’) requirements and related PRA regulations/Listing Rules.
Customer trust
Key focus areas
Build the trust of our customers through the way we treat them, by enhancing their experience, achieving high standards of customer service excellence and through the outcomes we enable for them.
Measures/Disclosures
- Accreditation with the Government backed Customer Service Excellence quality mark.
- Feefo Trusted Awards.
- Awards from Moneyfacts.
- HM Government Cyber Essentials Plus certificate.
Equality, Diversity & Inclusion
Key focus areas
Our vision is to be a successful inclusive business where all our people feel respected, can confidently be themselves and fulfil their potential.
Measures/Disclosures
- Maintaining/improving Great Place to Work® rankings for large companies, women and wellbeing.
- HM Treasury Women in Finance Charter published targets.
- Annual Gender Pay Gap reporting.
- Maintaining/improving our Employer Network for Equality and Inclusion (‘ENEI’) TIDE Mark.
- Maintaining our Disability Confident accreditation.
Education and skills
Key focus areas
Help all our colleagues through a wide range of skills and development opportunities to build their specialisations, increase their confidence, plan their career progression and make it happen.
Measures/Disclosures
- Maintaining/ improving Great Place to Work® scores for career development.
Communities and charities
Key focus areas
Make a positive contribution to the communities in which we work and conduct our business.
Measures/Disclosures
- Bi-annual report on supplier payment period in days.
- Annual modern slavery statement setting out steps taken to eradicate modern slavery in our businesses and
supply chains. - Total charities supported and annual fundraising for charity by colleagues and matched by the Group £-for-£.
There’s more about our ESG strategy and how we are delivering value for all of our stakeholders in our 2022 Annual Report and Accounts.
And find out about the pledges we’ve made, as a signatory of HM Treasury’s Women in Finance Charter, to promote gender diversity.