Accessibility

Secure Trust Bank aims to offer straightforward and transparent banking. We are passionate about being fair, friendly, polite and helpful in every interaction. We aim to make our products and services as accessible as possible for all our customers.

Website

You can adjust your web browser to help you get the most accessible experience. For example:

  • changing the text size
  • magnifying the screen
  • changing the colours of the background and text

Find ways to adjust these settings on the My Computer My Way website. This explains accessibility features available in popular desktop computers, laptops, tablets and smartphones.

Printed communications for savings accounts

We can provide communications in alternative formats for you. We offer:

  • braille
  • large print
  • audio

You can let us know in the application form for any new accounts.

You can contact us to let us know if you want an alternative format for your existing accounts.

Alternative format documents can take up to 1 week longer than standard printed versions, so you will receive your communications in both standard and alternative formats separately.

Email and SMS communications will still be sent to you even if you request an alternative format for your printed communications.

Next Generation Text Service for savings accounts

We accept calls from Next Generation Text Service. This is a national telephone relay service to allow calls between text-phone users and standard telephones.

If you wish to contact us using this service please use the prefix 18001 with any of our standard contact numbers.

Find more about the service on the Next Generation Text Service website.

Feedback

If you have any feedback about the accessibility of our website or services please contact us.

 

Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550

All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.