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"We offer a wide range of financial services."

At Secure Trust Bank Group, we provide savings accounts, retail finance, debt recovery, real estate finance and commercial finance.

The bank was incorporated in 1954 and admitted onto the Alternative Investment Market (AIM) in 2011 before being successfully listed on the Main Market of the London Stock Exchange in 2016.

The bank and all of its subsidiaries are referred to as 'The Group' or 'Secure Trust Bank Group'

Our Businesses

Secure Trust Bank

Secure Trust Bank provides straightforward transparent banking for people and businesses across the UK.

We have offerings for consumers and businesses; our Savings business based in Solihull offers bonds and savings accounts with attractive returns. Our business and commercial division has a Commercial Finance team based in Manchester who let businesses refinance business assets to free up working capital for growth, investment or to keep up with customer demand. The Real Estate Finance business provide finance to experienced developers for residential, commercial & mixed use development schemes, and to professional landlords seeking to acquire or refinance investment properties and portfolios.

Visit the Secure Trust Bank website to find out more about the business

Moneyway

Moneyway is a trading name of Secure Trust Bank. We provide motor finance for the automotive industry. Our main office is in Solihull where we have various teams, including a call centre, underwriters and a collections department. There is also a team looking after our OneBill product, this is a service that helps customers pay their bills and manage their finances. Although this product is no longer open to new customers, we have teams who look after our current customers.

Visit the Moneyway website to find out more about the business

Retail Finance

V12 is our retail finance division in Cardiff that has an underwriting team, as well as risk and fraud departments, plus a call centre. V12 arrange and administer retail finance loans for national brands and retail partners all over the UK, helping customers buy the things they want.

Visit the V12 Retail Finance website to find out more about the business

Vehicle Finance

V12 Vehicle Finance - powered by Secure Trust Bank - is a comprehensive, used vehicle proposition that is unique to the industry. Our powerful hub of products make it easy for dealers to source, buy, sell and finance used vehicles

Visit the V12 Vehicle Finance website to find out more about the business

Debt Managers

Debt Managers provides a collections and recovery service for clients across the UK. The services offered include debt purchase, tracing, commercial collections and litigation. We have a variety of roles and there is huge potential for development, progression and recognition. The office, based in Rotherham, is friendly, fast-paced and lively.

Visit the Debt Managers website to find out more about the business

Who we are

We're down to earth and careful with money. We're open and honest about what we do and we take security and our regulatory responsibilities seriously. We're trustworthy and sensible.

But that doesn't mean we lack flair or ideas, enthusiasm or creativity.
Far from it - we respect individuality and we hire great people who enable us to continually improve what we do and how we do it.

We're inspired by people who lead by example. People who are honest, open, friendly, energetic and passionate. So, if you believe you can help us achieve our values, and you'd like to join a company where inspiring qualities are admired, we'd love to hear from you.

Secure Trust Bank Group is a Great Place to Work

We always knew it, but now it's official!

Understanding the perspective of employees is key to building a successful workplace environment. To determine an organisations ranking, Great Place to Work uses its Trust Index survey, which makes up two thirds of the final score. The remaining third of the score comes from the Great Place to Work Culture Audit, a business-driven questionnaire that uncovers and evaluates our HR and leadership practices, policies and culture.

In 2018 we partnered with Great Place to Work to run our annual Your Voice survey, where colleagues scored us highly on our values and ethics and made us a UK Best Workplace.

Great Place to Work

 

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Our values

We're risk aware

We're risk aware

We do things right, and keep our customers safe and secure

We take ownership

We take ownership

We don’t just promise – we deliver

We value teamwork

We value teamwork

We pull together as a team and achieve more when we work together

We look to the future

We look to the future

We thrive on good ideas and embrace change

We're performance driven

We're performance driven

We want to be the best bank in the UK

Our customers are key

Our customers are key

Banking needn’t be dull. We want to make our customers smile

Recognition

“Recognising excellent people and results”

We recognise great work and reward our colleagues and team for their effort and commitment, particularly when it demonstrates our values and culture. We have a number of schemes designed to celebrate our people, some of which we rely on colleagues being nominated by their peers which we actively encourage staff to do.

Here is a small selection of the ways in which we recognise our great staff:

Outstanding Achievers

Outstanding Achievers

Outstanding Achievers is our annual award where colleagues are given the opportunity to nominate someone who is truly outstanding.

This is awarded to those who are exceptional and stand out from their peers thanks to the fantastic contribution that they make to our business.

The winners are rewarded with an all-expenses paid trip to a European or UK destination, previous locations have included; Copenhagen, Amsterdam, Alicante and Dublin.

Team Recognition Award

Team Recognition Award

The Group has a commitment to improving processes for our customers and our business, the Team Recognition Award gives teams the chance to contribute to these improvements.

The annual award is an opportunity for teams within the Group to challenge the day-to-day norm of their role and identify where process improvements could be made.

The entries will be judged on the delivery and the benefits offered, the winning team receives money to spend on a team event.

Customer Service Excellence Award

Customer Service  Excellence Award

Our customers are our most important asset because without them we don’t exist. Delivering exceptional customer service, whether to our internal or external customers, is something we think is important to recognise.

The Customer Service Excellence Award recognises individuals who have gone above and beyond what is expected of them to ensure that they offer exceptional service to their customers. This is a monthly award and the winners who are nominated by staff and chosen by senior managers, receive an award. Each month we award 1st, 2nd and 3rd place.