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Customer Operations

Customer Operations

Our contact centres are where our Customer Focused value really comes alive. Staff get the training and resources needed to give our customers the service they deserve. These centres are fast-paced and lively with a great emphasis on team work.

Staff are also encouraged to take ownership of their work. They have the opportunity to work on wider-projects across the business. This helps develop their skills and allows them to use the expert knowledge they have of our customer base.

Our Contact Centres

We have two UK-based contact centres, in Solihull and Cardiff.


Our Secure Trust Bank Savings team.

Our V12 Vehicle Finance business which has customer service and collections teams.


Our V12 Retail Finance business which has customer service and collections teams.

Your Development

Here at Secure Trust Bank Group we believe in helping you to be the best you can be and so we offer a fantastic range of development support, from free professional qualifications with The London Institute of Banking & Finance (LIBF) to Connect & Learn which offers you the opportunity to spend time in different departments across the business to gain understanding of different areas to further your knowledge or career aspirations. You can choose from loads of skills programmes to create a personalised development path for yourself. Your expert Learning & Development team are here to support you from day one.

We take your learning and career development as seriously as you do so we don’t believe in holding you back if you have the skills and desire to move forward.

Our Confident Leader Academy is our structured and engaging leadership framework that offers relevant, realistic learning, right from your earliest role supervising others, through to leading leaders, we have something for you.  The programmes are accredited through the Institute of Leadership and Development (ILM) and can take your all the way to a Level 7 Diploma in Leadership and Management.

We also deliver short lunch and learns throughout the Year on all sorts of fascinating subjects, offer HR Masterclasses, we celebrate Learning at Work Week, provide self-led learning and thousands of anytime resources so you are in control of your development.  Our theme is always ‘Learn for Life’.

Our Values sit at the centre of everything we do – lots of others say it, we live it – our behavioural standards help you evidence how you have delivered in your role and help us spot high potential in order to offer bespoke and unique support to those we believe will go far here at Secure Trust Bank Group. Are you one of those people?

Our statistics for internal promotions and progression speak for themselves; if learning and progression are your goals then you will be coming to the right place so join us now and open a World of learning opportunities.

Your Benefits

Depending on your grade and eligibility, you can expect:

  • A great salary and package from day one
  • Sharesave scheme after qualifying period
  • Staff benefits
  • Coach and mentor matching service
  • Life Assurance
  • Birthday off
  • Wellbeing initiatives including Wellbeing hour
  • Annual bonus scheme