Across Secure Trust Bank Group we have a vast array of specialist and support roles based in each of our offices; Solihull, Manchester, Rotherham, Bourne End, London and Cardiff. The roles cover many different areas including; HR, Training, IT, Risk & Compliance, Finance, Sales & Client Services and Marketing & Communications. These areas have a real opportunity to make a tangible difference to the Group, ensuring that we are thinking to the future whilst maintaining a first class day-to-day service. These are broad roles that give you a level of autonomy and the chance to work in a professional yet fast paced environment.
Case Studies
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Louise Burns - Commercial Finance
"Invoice finance isn't just about numbers. It's about building relationships, communicating, making decisions. Clients have to trust that you're there to help and support them." Louise is the Operations Manager for our Commercial Finance division based in Manchester. She's been with us since August 2014 and has played a key part in helping us develop and grow our invoice finance proposition.
Invoice finance encompasses invoice discounting, factoring and asset-based lending. The Operations Team has a varied back-office role, setting up and managing the facilities, negotiating legal documents, allocating cash and running credit control for factoring clients. It also involves analysing and managing risk and dealing with any number of client enquiries.
"It's fast paced, fun and satisfying. We're helping companies access funds that wouldn't usually be available to them. You have to have lashings of common sense and the ability to make measured decisions."
"We've grown substantially and we're still expanding - we have more than 80 clients and handle around 250 cash transactions a day - so keeping operations streamlined and efficient is more important than ever.
My role's developed too and there's a big focus on how we can improve our processes. I'm rolling out a complaints management system across the division and training another member of the team to take over the day-to-day sales support. It's exciting!"
"This is a great environment to work in. We're well-rewarded, appreciated and listened to - I've had a lot of support and I feel like I'm making a real contribution. That brings out the best in me."
"Our aim is to help our clients operate more efficiently and become more successful. We work as a team to achieve that."
Helen Young - Human Resources Business Partner, V12 Retail Finance"I love the variety of my job. Every day is different and just when you think you have your whole day planned, something happens and you have to react quickly." Helen is the Human Resources Business Partner at V12, our retail finance division. She was the first member of HR to be dedicated to V12 and based at Cardiff.
V12 provides finance that helps customers buy high value items and spread the cost. It's a fast paced environment and the growth has been rapid. In fact, the division recently acquired another building to accommodate the increase in numbers.
Helen's involved with everything HR-related, from internal recruitment and training, to drafting policies and employee relations.
"It's a combination of project work and operational HR. This is what I enjoy - I'm exactly where I want to be."
Helen did a degree in Business Administration at the University of Bath, and it was during a placement at Lloyds TSB that she discovered a passion for HR. In her final year, she focused on HR modules then joined a financial services group as an HR administrator.
"I worked my way up in the firm and then did my post-graduate diploma, getting my CIPD qualification in 2010. I briefly moved into a manufacturing environment but realised that I enjoy the buzz of financial services so much I had to come back."
"I've been here since August 2016, so I'm a relative newcomer to the business, but I can see that the opportunities for development and progression are excellent."
"We've just launched an apprenticeship programme for existing staff which is designed to help us gain extra skills and experience around the company. And a group of us recently attended a workshop on mental health issues in the workplace held by MIND. It's vital that you know how to support employees if you're in HR or management.
It's a really positive place to work. There's lots of interaction, lots of movement between departments. We're all aware of what we're trying to achieve and we're on the same track."
"We're encouraged to take responsibility for ourselves. With that comes accountability, of course, but you also get a real sense of empowerment."
David Stott - Credit Risk"My job's satisfying because it's quantifiable - we can measure the impact changes have on the business." David Stott is a Credit Risk Analyst for Secure Trust Bank. He monitors the performance of the consumer lending portfolio to ensure it meets our Responsible Lending policy, using the data to make recommendations that help ensure customers are provided with affordable finance options.
He works across retail finance, motor finance and personal lending - starting at the point of application and monitoring consumer loans to the end of their lifecycle. The team uses a business analytics software called SAS (Statistical Analysis System) to extract and analyse advanced data and business intelligence.
"SAS gives us scope for detailed reporting - and with more complex ways of searching, we're better equipped to investigate problems. It's a powerful tool."
It's a long way from a temporary filing job in Human Resources. That's where David started five years ago after doing well in his A levels. He took a fixed term contract as an apprentice, and was offered a permanent role when that came to an end.
"I was in HR for about 2 ½ years and then moved into Lending Operations where I was responsible for all their reporting, feeding back to middle management and heads of departments. Lending Ops interacts with the customers throughout the lending process - from application and account management to collections and repayment.
"I learned a lot in that department - and completed an Open University degree in Business Studies - so it felt right to move onwards and upwards."
"The job I'm doing now is harder, more technical and much more challenging and that's why I enjoy it so much. I was trained on SAS when I started, and I recently won an Outstanding Achievers award - a few of us are being rewarded with a holiday to Copenhagen this year!
Secure Trust also put me through a Team Leader course. That's great experience because it's given me the knowledge to move up to a management role at some point in the future. I feel like they're investing in me.
We're very performance-driven in Credit Risk - we have to be because we work to strict deadlines. I can't go into a meeting if I haven't got the information I need to present, so it's important to be organised and prepared."
"It's a really supportive team - there are people here who have been doing the job much longer than me, and they're always ready to help. I can ask them anything I need to."
Your Development
Here at Secure Trust Bank Group we believe in helping you to be the best you can be and to support this we offer a range of development tools. Ranging from professional qualifications with the likes of The London Institute of Banking & Finance (LIBF) to Connect & Learn which offers staff the opportunity to spend time in different departments across the business helping you to gain information from different areas to further your knowledge. We have a huge range of development tools that you can choose from to create a personalised development path for yourself. We have a great Learning & Development team who are here to support you from day one.
We take your learning and career development as seriously as you do. We don’t believe in holding you back if you have the skills and desire to move forward.
You would be joining at an exciting time as we have introduced our Confident Leader Academy – a structured and engaging leadership framework that offers relevant, realistic and up to the minute learning. From your earliest role supervising others, right through to leading leaders, we have something for you.
Our Values sit at the centre of everything we do – lots say it, we live it – our behavioural standards help you evidence how you have delivered in your role and help us spot high potential in order to offer bespoke and unique support to those we believe will go far here at Secure Trust Bank Group. Are you one of those people?
Our statistics for internal promotions and progression speak for themselves; if learning and progression are your goals then you will be coming to the right place.
Your Benefits
Depending on your grade and eligibility, you can expect:
Competitive rewards
Including bonuses and incentives
Annual pay and bonus review
A Group personal pension plan
Private medical insurance
This is part of the bonuses and incentives and is available for certain grades and eligibility.
Employee benefits
Our Boost scheme offers benefits including, critical illness cover, travel insurance, dental insurance, cycle to work, holiday trading and discounted gym membership. There are also thousands of discounts from hundreds of retailers like Ernest Jones, Apple and Virgin Holidays.
Car allowance
This is part of the bonuses and incentives and is available for certain grades and eligibility.
Life insurance
This is part of the bonuses and incentives and is available for certain grades and eligibility.
Access to our Employee Assistance Programme
A free and confidential helpline that offers support on a range of issues.