We use robust security methods, such as the very latest encryption, fraud prevention and anti-phishing technology, to prevent unauthorised users reading your personal information when you’re on our website. And we protect your login sessions by automatically logging out for you if you’re inactive. In fact, there’s lots of things that we do to help keep you safe.
Cyber Essentials is a Government-backed scheme that has awarded us Cyber Essentials Plus accreditation. To achieve this standard, independent experts have verified the controls the bank uses to protect against internet-based threats. This is just one of the many measures we use to keep your information safe.
View confirmation of our certification on the NCSC website
Our highly trained team can take you through security procedures over the phone to help you access your account. They’ll never ask you for your Internet Banking password, so if you do receive a call or an email asking for these details, please contact us immediately or forward emails to:
Fraudsters will often pretend to be contacting you from a bank. As such, they’ll ask you for personal information so that they can attempt to access your account, but here’s a list of things that Secure Trust Bank staff will never ask you.
We will never…
There are high standards that we maintain and you can be assured that we will:
Internet Banking is the simple and safe way to manage your account online, see your balance and send us secure messages with questions about your account. When you’re registering for Internet Banking, we’ll need you to set up and use a password and PIN. Read more about picking your secure passwords and PINs, or for assistance with registering and accessing your account, take a look at our helpful information.