Keeping you safe online

We're committed to making your online and banking experience safe and secure

Keeping you safe online

We're committed to making your online and banking experience safe and secure

What we do to protect you

Here’s what we do to help keep you safe

We use robust security methods, such as the very latest encryption, fraud prevention and anti-phishing technology, to prevent unauthorised users reading your personal information when you’re on our website. And we protect your login sessions by automatically logging out for you if you’re inactive. In fact, there’s lots of things that we do to help keep you safe.

We’re Cyber Essentials Plus accredited

Cyber Essentials Plus logoCyber Essentials is a Government-backed scheme that has awarded us Cyber Essentials Plus accreditation. To achieve this standard, independent experts have verified the controls the bank uses to protect against internet-based threats. This is just one of the many measures we use to keep your information safe.

View confirmation of our certification on the NCSC website

Our team

Our highly trained team can take you through security procedures over the phone to help you access your account. They’ll never ask you for your Internet Banking password, so if you do receive a call or an email asking for these details, please contact us immediately or forward emails to: This email address is being protected from spambots. You need JavaScript enabled to view it.

What you can expect from us

Fraudsters will often pretend to be contacting you from a bank. As such, they’ll ask you for personal information so that they can attempt to access your account, but here’s a list of things that Secure Trust Bank staff will never ask you.

We will never…

  • ask you to share your Internet Banking password
  • ask you to tell us your PIN in full
  • email you with a link to a web page that asks you for your Internet Banking details
  • ask you to send an email to us with your PIN or password information
  • ask you to put money into a new account that you don’t know about, nor ask you to carry out a ‘test’ transaction
  • contact you from an email address in an individual’s name asking you to send or receive money
  • speak to unauthorised third parties about your account

There are high standards that we maintain and you can be assured that we will:

  • use correct spelling and grammar (fraudsters often make errors)
  • address you in emails and letters by your title and surname
  • be happy to speak with you if you’ve received something from Secure Trust Bank that just doesn’t feel right. Call us on 0345 111 7092 to speak to our team

Internet Banking and your security

Internet Banking is the simple and safe way to manage your account online, see your balance and send us secure messages with questions about your account. When you’re registering for Internet Banking, we’ll need you to set up and use a password and PIN. Read more about picking your secure passwords and PINs, or for assistance with registering and accessing your account, take a look at our helpful information.

Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550

All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.