Skip to main content Skip to footer

Document library

Find our important forms and information sheets available to download

Document library

Find our important forms and information sheets available to download

Welcome to the Document Library. Below you will find information on how to use the library and lists of our important forms and information sheets which are available to download.

How to use the library

Please refer to the communication we have sent you, which should provide instructions on the correct document(s) to read and/or complete.

For forms to complete, please follow these steps:

  • Click on the button for the form you wish to download
  • Input your information on-screen into the editable PDF form, print off and sign if necessary, or;
  • Print off the form, complete with a pen and sign if necessary
  • Send the completed form, along with any supporting documentation requested, in a plain envelope to the following one-line address (no stamp required):

  • We’ll do the rest!

Information sheets

1) Use of Personal Data - Signatories of the Non-Personal account (PDF)
2) Use of Personal Data - Personal Representative(s) of the deceased (PDF)
3) Use of Personal Data - Solicitor acting as executor on behalf of deceased (PDF)
4) Use of Personal Data - Power of Attorney (PDF)
5) Use of Personal Data - Third Party that will be authorised on the account (PDF)
6) Third party access - Third party mandate explained (PDF)


a) Account Signatories form - Non-Personal accounts (PDF)
b) Adding a Signatory form - Non-Personal accounts (PDF)
c) Removing a Signatory form - Non-Personal accounts (PDF)
d) Power of Attorney form - Personal accounts (PDF)
e) Notification of Death form (PDF)
f) Third Party Mandate form (PDF)

Any questions?

If you’re struggling to download and complete the form, please send us a secure message through Internet Banking and we’ll get back to you as soon as we can.

If you’re an existing customer but haven’t yet signed up to Internet Banking, please visit our guide to Internet Banking.

If you’re not an existing customer and are unable to use the downloadable documents

Call us on

0345 111 7092

Opening hours:

Monday to Friday: 9am to 5pm

Saturday: 9am to 1pm

Sunday/Bank holiday: Closed