Contact us

How can we help?

Need help? Check out our FAQs

If you are an existing customer you can log into Internet Banking and send us a secure message.

Send a secure message

To avoid any delays in resolving your query, you may be able to find the answer by visiting our FAQs.

Internet Banking is the quick and simple way to manage your accounts or contact us at any time. Simply log in and send us a secure message. We aim to respond within 5 working days.

Forgot your ID, password or PIN? No problem. Visit the login page and select one of the 'Forgotten' options.

Call us on

0345 111 7092

Opening hours:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Sunday/Bank holiday: Closed

Call us on

0161 819 3040

Opening hours:
Monday to Friday: 9am to 5pm
Saturday/Sunday/Bank holiday: Closed

Looking for someone specific? See our list of regional and operational contacts

Call us on

0330 303 1299

Opening hours:
Monday to Friday: 9am to 5pm
Saturday/Sunday/Bank holiday: Closed

Looking for someone specific? See our list of regional contacts

Your existing mortgage has been transferred to Rooftop Mortgages Limited.

To contact them please call 0330 175 7764

Opening hours:
Monday to Friday: 8:30am to 5:30pm
Saturday/Sunday/Bank holiday: Closed

Call us on

0121 693 9100

Opening hours:
Monday to Friday: 9am to 5pm
Saturday/Sunday/Bank holiday: Closed

We pride ourselves on the quality of service that we provide but recognise that on occasions, things can go wrong. If you are unhappy with any aspect of our service then we want to know.

Find out how to raise a complaint

Head Office
Secure Trust Bank
One Arleston Way
Shirley
Solihull
B90 4LH

Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550

All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.