• Contact Secure Trust Bank

    By telephone, by e-mail or by post

    Please note that we are closed on Sundays and Bank Holidays

Contact Us

Getting in touch
We always aim to provide you with an efficient and friendly service. If you want to contact us, here are a number of ways you can get hold of us.

Please note: We are closed on Sundays and Bank Holidays.
Savings account
 
Customer Service Call us on 03451 117 092 / 0121 683 6451. This team is available from 9:00am to 5:00pm Monday to Friday and 9:00am to 1:00pm on Saturdays. Closed on Sundays.
Mortgages
 
Customer Service Call us on 0330 303 3490. This team is available from 9:00am to 5:30pm Monday to Friday.
Personal Loans - no longer available
 
Customer Service Call us on 0121 693 9106. This team is available from 9:00am to 7:00pm Monday to Friday and 10:00am to 2:00pm on Saturdays. Closed on Sundays.
Current Account - Our Current Account is now closed
 
Customer Service Call us on 03451 117 117 / 0121 683 6410. This team is available from 9:00am to 5:00pm Monday to Friday and 9:00am to 1:00pm on Saturdays.
By post
 
Secure Trust Bank
One Arleston Way
Shirley
Solihull
West Midlands
B90 4LH


To enable us to deal with your enquiry as quickly and efficiently as possible, please mark your envelope with the name of the department, e.g. 'Current Account'.
V12 Retail Finance
 
Telephone Call us on 029 2046 8900 to speak to one of our Client Team.
E-mail If you are a customer with a loan with V12, please email This email address is being protected from spambots. You need JavaScript enabled to view it..
Commercial Finance
 
You can find contact details for our Commercial Finance team here
Press/public relations
 
Telephone Call us on 0121 693 9100 / 0330 303 1287.