• Contact Secure Trust Bank

    By telephone, by email or by post

    Please note that we are closed on Sundays and Bank Holidays

Contact Us

Getting in touch
We always aim to provide you with an efficient and friendly service. If you want to contact us, here are a number of ways you can get hold of us.

Please note: We are closed on Sundays and Bank Holidays.
Savings account
Customer Service Call us on 03451 117 092 / 0121 683 6451. This team is available from 9:00am to 5:00pm Monday to Friday and 9:00am to 1:00pm on Saturdays. Closed on Sundays.
Customer Service Call us on 0330 303 3490. This team is available from 9:00am to 5:30pm Monday to Friday.
V12 Retail Finance
Telephone Call us on 029 2046 8900 to speak to one of our Client Team.
Email If you are a customer with a loan with V12, please email This email address is being protected from spambots. You need JavaScript enabled to view it..
Commercial Finance
You can find contact details for our Commercial Finance team here
By post
Secure Trust Bank
One Arleston Way
West Midlands
B90 4LH

To enable us to deal with your enquiry as quickly and efficiently as possible, please mark your envelope with the name of the department, e.g. 'Savings'.
Press/public relations
Telephone Call us on 0121 693 9100 / 0330 303 1287.
Personal Loans - no longer available

If we have advised you that your account is now wholly owned by Alpha Credit Solutions 8 Sarl, any queries regarding your account will need to be discussed with them directly on 0345 848 0270.

If your account is owned by Moneyway and you have any questions please contact our Customer Service team from 9am to 7pm, Monday to Friday and 9am to 1pm on Saturdays.

Alpha Credit Solutions 8 Sarl 0345 848 0270
Moneyway 0121 693 9106