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Not yet registered?

If you've received your Membership ID and temporary password, but haven't used Internet Banking, log in now and follow the registration process.

Not got a Membership ID?

If you haven't received your Membership ID (or you've forgotten it), go to Forgotten your Membership ID, enter the account number for one of your Secure Trust Bank savings accounts, your date of birth and postcode, and press 'submit'.

We'll then send you an email which contains everything you need, however a letter will also be sent so you have a hard copy for your records (please allow 3-5 business days for this to arrive). When you have this, return to the Internet Banking login screen and go to 'Forgotten Password'.

When you're registering for Internet Banking, we'll need you to set up and use passwords and PINs. Read more about picking your secure passwords and PINs, or for any other help, take a look at our FAQs.

Unable to register?

If you're unable to register, it may be because we have enhanced security controls in place. Please call 0345 111 7092 and we will assist you with your registration. We're available Monday to Friday from 9am to 5pm and Saturdays from 9am to 1pm.

Forgotten your password?

That's not a problem. Simply go to Forgotten your password, tell us your Membership ID, date of birth and email address, and press 'submit'. We'll send an email to you with a temporary password and instructions of how to log in.

Forgotten your PIN?

If you can't remember your PIN, just go to Forgotten your PIN, enter your Membership ID, password and date of birth, and press 'Complete'. We'll send an email to you with a temporary PIN and instructions of how to log in.

However, if you are set-up, you know your Membership ID, password and PIN, but still can't access Internet Banking, please call us and we'll look into the problem for you.

Call us on

0345 111 7092

Opening hours:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Sunday/Bank holiday: Closed

Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550

All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.