Sometimes an application may need to be reviewed manually, and we may be in touch to request further information.

If you haven't heard from us within five working days from submitting your application, please contact our Savings Team on 0345 111 7092. We have updated our opening hours due to the ongoing virus outbreak, known as Coronavirus or COVID-19.

Our opening hours are:
Monday to Friday: 9am to 5pm
Saturday: 9am to 12pm
Closed on Sundays and Bank Holidays

Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550

All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.