Submit a complaint

We always aim to provide you with an efficient and friendly service, and we're sorry if we haven't provided you with the service you expect.

For information on how we deal with complaints, please see our complaints procedure.

Please read our privacy statement. It explains how we process and share your personal data.

Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550

All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.