Submit a complaint

We always aim to provide you with an efficient and friendly service, and we're sorry if we haven't provided you with the service you expect.

For information on how we deal with complaints, please see our complaints procedure.

First name*

Enter your first name

Last name*

Enter your surname / family name

Account Reference Number

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Building and street*

Enter the first line of your address

Address line 2

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Town or city*

Enter your town or city

Postcode*

Enter your postcode

Telephone number*

Enter a telephone number, like 01632 960 001, 07700 900 982 or +44 0808 157 0192

Email address*

Enter an email address in the correct format, like name@example.com

What is your complaint about?

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Provide as much detail as possible about your complaint*

Tell us about your complaint - what happened?

What are you looking for as a resolution for your complaint*

Enter how would you like us to put things right for you

Please read our privacy statement. It explains how we process and share your personal data.

Optional Email Address

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