Submit a complaint

We always aim to provide you with an efficient and friendly service, and we're sorry if we haven't provided you with the service you expect.

For information on how we deal with complaints, please see our complaints procedure.

Select an option
Enter your first name
Enter your surname / family name
Enter the first line of your address
Invalid Input
Enter your town or city
Enter your postcode
Enter a telephone number, like 01632 960 001, 07700 900 982 or +44 0808 157 0192
Enter an email address in the correct format, like This email address is being protected from spambots. You need JavaScript enabled to view it.
Invalid Input
Tell us about your complaint - what happened?
Enter how would you like us to put things right for you

Please read our privacy statement. It explains how we process and share your personal data.

Invalid Input

Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550

All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.