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If you haven't received your Membership ID (or you've forgotten it), go to Forgotten your Membership ID, enter the account number for one of your Secure Trust Bank savings accounts, your date of birth and postcode, and press 'submit'.

We'll then send you an email which contains everything you need, however a letter will also be sent so you have a hard copy for your records (please allow 3-5 business days for this to arrive). When you have this, return to the Internet Banking login screen and go to 'Forgotten Password'.

When you're registering for Internet Banking, we'll need you to set up and use passwords and PINs. Read more about picking your secure passwords and PINs, or for any other help, take a look at our FAQs.

Unable to register?

If you're unable to register, it may be because we have enhanced security controls in place. Please call 0345 111 7092 and we will assist you with your registration. We're available Monday to Friday from 9am to 5pm and Saturdays from 9am to 1pm.