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This is an extra layer of security for our customers to help us identify you as the account holder and make sure your information is safe.

A security code will be sent to the phone number we have on file for you; typically within 60 seconds. You'll need to enter this code into a box when prompted so that you can access your account.

If you type the wrong code too many times, you'll be locked out. But don't worry, just give us a call and we'll help sort this out. 

Call us on

0345 111 7092

Opening hours:

Monday to Friday: 9am to 5pm

Saturday: 9am to 1pm

Sunday/Bank holiday: Closed


Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550

All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.