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When you're logged in (click here for help logging in), click on your account, select 'My details' in the menu on the left, and then use the menu to choose the personal detail you'd like to update.

You'll then be able to see a list of the accounts you've registered with us. To add another Nominated Account, type the details into the boxes. We'll need to know:

  • Account name
  • Account number
  • Sort code
  • Type of account (either 'bank' or 'building society')

To submit your new information, press the yellow 'Add External Account' button.

If you change your Nominated Account, payments you've asked us to make will possibly be delayed for a short time due to us running additional checks, but this shouldn't take more than 14 days. 

Need to update your email address or phone number? Select 'Change contact details'. 

Moved house and want to update your address? Pick 'Change personal details'.

Want to add or change your Nominated Account? Choose 'External accounts' and then 'Nominated Account'.


Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550

All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.