We’re currently experiencing high call volumes due to increased demand for our savings products, and this may mean it takes longer than usual to get through to us. We are answering calls as quickly as we can.
Existing customers can manage their account via Internet Banking or the Mobile App. Alternatively, the FAQs on our website may provide an answer to your questions. We apologise for any inconvenience.
For our Notice Tracker Accounts, the Premium over Base Rate is the difference between the total rate of interest earned on your account and the Bank of England Base Rate.
For example:
Total rate of interest = 3.00%
Bank of England Base Rate = 2.50%
Premium over Base Rate = 0.50% (3.00% - 2.50%)
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