If you are unhappy with any aspect of our service, there are a number of ways you can make a complaint.

Online: You can raise a complaint online.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: 03303 031 286

Write to us:
Customer Resolutions
Secure Trust Bank
One Arleston Way 
Shirley 
Solihull 
B90 4LH

Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550

All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.