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When you're logged in, click on your account, select 'My details' in the menu on the left, and then 'Change password'.

You will need to confirm your current password before choosing a new password. Your new password must meet the criteria detailed below, and then press 'Continue'.

Passwords must:

  • Be at least eight characters long
  • Include at least one uppercase letter
  • Include at least one lowercase letter
  • Include at least one number

Passwords cannot:

  • Contain punctuation or special characters (like . , ! $ %)
  • Contain spaces
  • Include more than four identical characters in a row (like bbbbb or 22222)

We will contact you to confirm your password has been changed.