If you are having problems accessing Internet Banking and you use either Avast or AVG anti-virus software, you can make changes to the settings of their software that should resolve the problem.

Please see this advice from Avast or this advice from AVG for more information

Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550

All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.