If you are having problems accessing Internet Banking and you use either Avast or AVG anti-virus software, updating the virus definitions of your software should resolve the problem.

Please see these instructions for Avast and these for AVG to find out how to manually update your software.

Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550

All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.